By purchasing an Aillio Bullet service from Morningstar Roasters, the Client will be deemed to have engaged in the Seller’s “Service Policy” and agrees to be bound by the following terms and conditions (“Terms of Service”, “Terms", "Policies”), ‘We’, or ‘us’ refers to Morningstar Coffee Roasters Limited/ Mocha Mondo Coffee Limited. ‘You’/’the customer’ refers to the legal owner of the Roaster. ‘Schedule’ refers to the stated list of tasks described under the service description.

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Schedule of Service

If the original box the roaster came with is available, we will arrange uplift of the roaster from your address. The customer is responsible for the secure packaging of the roaster.

If there is no box, an empty box will be sent for the customer to securely pack the roaster. Once secure, pick up will be arranged by us. The customer is responsible for the secure packaging of the roaster.

The return of the roaster will follow the same system, in that if we have provided the box, we will arrange for the empty box to be picked up and returned to us the day after the roaster has been received by the customer.

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The service​

• Initial test roast to assess condition.​

Dismantling the roaster: ( ‘before’ pics will be filed)

• Front control panel removed.

• Leads and contacts checked

• IBTS fan checked

• Front drum plate removed

• Drum space (between the drum and its housing) cleared of burnt residue

• IBTS lens cleaned

• IBTS seal and seating checked.

• Front bearing checked and replaced if worn (part provided free with service)

• Front bearing shims added as necessary (part provided free with service)

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Rear chaff assembly removed.

• Front to back exhaust port cleared of debris and cleaned.

• Exhaust seal checked for integrity (replaced for free under warranty if defective)

• Metal filter basket removed and soaked in solvent, then washed in detergent.

• Rubber shroud gasket checked and cleaned (replaced for free under warranty if defective)

• Rear chaff chamber cleared of burnt on chaff and vacuumed out

• Chaff plug checked for integrity (replaced for free under warranty if defective)

• Impeller fan (hamster wheel) removed and soaked in solvent, then washed in detergent.

• Impeller fan chamber cleaned using solvent, then detergent

• Top exhaust port cleaned using solvent, then detergent.

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Rear section unbolted and removed.

• Belt tension and integrity checked, replaced if worn (free if under warranty)

• Rubber motor shock absorbing bushes checked for integrity (replaced free if under warranty)

• Motor mounting bolts checked for tightness.

• -Motor drive shaft pulley checked for tightness of 2 x grub screws

• Drum shaft pulley checked for tightness of 2 x grub screws

• Missing grub screws replaced free with service.

• Fixings of the exhaust fan motor and the chaff detection microswitch checked for tightness.

• Rear section replaced.

• Impeller fan re-aligned and refitted (grub screw replaced free with service if missing)

• Metal chaff basket reseated correctly in its groove! *see footnote

• Rear chaff section re-assembled.

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Induction unit lower cover removed

• Mesh cleaned.

• Induction unit fan checked and cleaned if required.

Cooling tray (if present)

• Vacuumed, wiped out and new filter provided (free with service), fan brushed to remove chaff debris.

Test roast

• A successful test roast will be completed before the roaster is ‘signed off’

• A report and checklist (including file photos) will be provided detailing the work done and any items replaced. All damaged/worn out items will be returned to you.

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*additional note.

The most common error is not mounting the metal chaff basket correctly. It fits in a slender groove in the rubber shroud. It is important to fit it correctly, otherwise it will allow chaff to get past and clog the impeller fan. Also, it can rub up against the impeller fan causing damage and usually a high pitched screech. Fitting it correctly can be tricky, but the best way is to hold its ‘bucket’ handle and twist as you push it into place.

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If there are any noticeable faults or error messages requiring replacement parts, these will be supplied free of charge if the roaster is still in its warranty period, and also if the parts required are covered by the warranty. Fitting may involve an extra charge, we will confirm the work and cost of this with the customer before we undertake any additional work.

If parts are needed that are outside of the warranty, these will be charged (excluding those supplied as part of the service.) we will confirm the work and cost of this with the customer before we undertake any additional work.

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Transportation of the Roaster

We will always ensure that your roaster is ensured up to the value of a replacement Aillio Bullet R1 V2 whilst in the possession of a courier. Please ensure that when you are packaging your roaster up to be delivered to us, you ensure the roaster is packaged well,  is secure within the box and cannot move around. We also ask that you take photographs of how the roaster was packaged in the box and keep those in the unlikely event that we need to file a claim with the courier.

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We will use UPS to transport your roaster (unless otherwise stated). In the very unlikely event that your roaster was damaged or lost during transit, we will make a claim on your behalf with UPS directly. UPS state that the expected timeframe for a claim to reach resolution is 8-15 days and a further 3-5 days for compensation to be received, however this is given as a estimated timeframe and is not for definite. Once the claim is process and the compensation is paid by UPS to us (the sender) we will arrange with you delivery of a replacement Aillio Buller R1 V2. 

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Authorisations

As well as being approved as the UK sellers of Aillio Bullet roasters, we are also approved by Aillio Europe to independently repair and service Bullet roasters and to assist customers with any claims under the Aillio warranty, including the fitting of parts covered by their guarantee. Our work is approved, but not guaranteed, by Aillio Europe.

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Scope of the work

• These Terms & Conditions govern the service of the Aillio Bullet R1 v2 by us.

• We are based in Amble, Northumberland and the service is offered to UK customers only.

• Payment must be received in full before the Bullet is dispatched to us.

• Any further costs arising (see below) must be paid for before the roaster can be returned to you.

• In the unlikely event of the Bullet being judged by you as to be uneconomical to repair, as the service will have been completed, the payment will not be refunded, and the roaster will be returned to you.

• We will service your Bullet as described in ‘the service’. 

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If the service is performed within the warranty period, and other faults are discovered under test conditions, you will be informed and guidance will be sought by you/ us from Aillio Europe as to the provision of any free replacement parts that we can supply and fit, via their website: support@aillio.com Your warranty will subsequently continue until its expiry (2 years from original purchase). If the terms of the Aillio warranty are deemed to have been breached, the parts/fitting required will be subject to a charge, in which case, your permission to proceed will be required. In this case, your warranty will be notified as terminated and will not continue.

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If the service is performed outside of the warranty period and other faults are discovered under test conditions, your permission will be sought to rectify the problem, and an extra payment will be required. Prices of any spares required (if not under warranty or included free with the service) will be charged at the price as published on the spare parts section of morningstarroasters.co.uk website. All defective or damaged parts replaced will be returned with the roaster. An invoice will be sent and payment received before the roaster can be returned.

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The service needs to be booked and paid for in full before pick up can be arranged. Any parts which need to be replaced which are chargeable will be invoiced separately, and booking a service is conditional on the understanding that there may be an extra payment necessary. In the event that there is a major cost involved, such as a new major electronic component, then we will consult with you on the viability. It would be extremely rare, but in that instance, the service charge would still apply, irrespective of any further work.

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Time Scale

It is important to know that we will try our best to get the roaster back to you as soon as possible. We can not offer a replacement whilst the service is being done, so it is important that you allow enough time to be without it. Together with the delivery/collection time, it is likely that it will be a minimum of 10 days. In the unlikely event that parts need to be shipped from overseas, it could take considerably longer.

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Liabilities

We will take great care of your roaster, but we will not be held responsible for loss, recovery, or compromise of data, software, or loss of use of your product or other equipment arising out of the service provided by us.

 

When the machine is received by the designated transport courier, (e.g. UPS) we. relinquish all liability for any damaged, lost or stolen machines during transportation to or from our premises. When we arrange collection or drop off of your roaster by the designated transport courier, we will always ensure the service of transport we choose includes insurance of the roaster up to the value of a replacement Aillio Bullet R1 V2. In the very unlikely event of damage or loss. If it is agreed that you will arrange transportation of your roaster by a designated transport courier, it is your responsibility to ensure your roaster is protected against damages/loss during transportation.

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We warrant for a period of thirty (30) days from the date of service (1) that service will be performed in a competent and workmanlike manner and (2) that all parts used to service your product will be genuine parts supplied by Aillio Europe. This excludes authorised cleaning agents used by us. The foregoing warranty is an express limited warranty and in the event of breach, we will either provide advice, re-perform the service, or refund some, or all of the cost of the service provided, less the transport cost, at our discretion.

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In the event of a dispute between us, the outcome will be subject to Aillio Europe’s decision.

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Other Work

If roasters need to be returned to us for repair, rather than just a service, a provisional quote will be provided and then the above terms will apply. A service will still be performed at the same time and form part of the cost of the repair. This will apply even if the roaster is within the warranty period, as the warranty is issued by Aillio, and not us. It covers the supply of faulty parts only. Our labour is not included as Aillio assumes in the first instance that the owner (you) conducts their own maintenance and repair work.

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Declaration

You agree that you have read the full Aillio Bullet R1 V2 terms & conditions.

You understand that when you purchase this service, you are agreeing to adhere to the terms & conditions outlined above.