SHIPPING & RETURNS POLICY
SHIPPING POLICY
Upon receipt of full payment, subject to stock and manufacturer’s lead times, Morningstar Roasters will arrange delivery via courier or drop shipping from the manufacturer at our discretion. Morningstar Roasters only ships to UK addresses.
Items with extended lead times: Customers will be contacted prior to dispatch. The Courier company will send confirmation of delivery day details directly to the customer. Please do not hesitate to get in touch with us if you would like more information on the current lead times for a specific product prior to ordering.
We ship Monday to Friday exclusively excluding Bank Holidays, our courier collects by 12.00pm every day and we advise to order by at least 11.00am to ensure next working day delivery on orders for items in stock. Orders placed after 11.00am on Friday will not leave until Monday for Tuesday delivery. Next Day delivery is not guaranteed and delivery time is dependent on both stock availability and our chosen courier.
If you require any products urgently you should always e-mail first to check stock availability and lead time before placing your order.
RETURNS POLICY
We hope you receive your order promptly and without any issue. However, should you have any issue with the supplied product(s), please get in touch and let us know so we can understand the problem and resolve any issues quickly and with as little inconvenience to you as possible.
Your statutory rights remain - You have the right to cancel your online order with us (for any reason), up to 14 days from receipt of your order. You must return the goods (unused and complete), at your own cost. Your purchase cost will be refunded within 14 days of the goods being received by us, subject to goods being returned unused and complete.
Any issues regarding claims under the guarantee can be found here- warranty policy.
All damages from shipping must be reported within 72 hours of delivery, a detailed explanation of the defects incurred, proof of purchase and photo/video evidence of the damage.
CALL US: 123-456-7890